"A society that recognizes that each individual has values of his own which he is entitled to follow, respects the dignity of the individual and therefore really knows freedom". -F.A. Hayek

What Is Diversity?

When you walk into a Cracker Barrel, you will encounter a diverse population of Guests and employees. Often, “diversity” is associated with racial differences, but it actually has a much wider definition. A “diverse” population is made up of people who differ culturally, ethnically, racially, religiously, socio-economically, physically, and according to gender. Any point at which individuals differ is a point of diversity. Our ability to recognize and understand these differences will determine how successful we are at responding to our Guests’ needs. If we fail to do this, we will fail as a company.

Inclusion Statement:

Cracker Barrel will not tolerate any form of discrimination, harassment, or retaliation affecting its employees or applicants due to sex, sexual orientation, race, ethnicity, age, disability, religion or any other legally protected characteristic. We are committed to treating all Guests and employees in a hospitable, pleasing people manner that is inclusive, adaptive, and speaks to equality and tolerance wherein all individuals, regardless of their differences, are treated with dignity and respect.

Keep in Mind:

Perception is reality
A Guest’s or employee's perception of your communication is reality. You must always look at your interactions from the other person's point of view and determine if what you are doing is creating a positive experience for them. If it is creating a bad impression, your intentions, however positive, are not important. What they perceive is what is important. You must take action to correct any situation that creates a bad perception.

Most communication is non-verbal
A recent UCLA study demonstrated that of all the messages we communicate:

55% are non-verbal and through our actions.
38% are non-verbal and through our tone of voice.
7% are verbal.

These numbers indicate that the vast majority of your communication to another person is non-verbal. Even if the words you use are correct, your tone and body language may convey a different message and create a different perception in their mind. Take care to communicate positively through your actions and posture as well as your words.

Top Five Things You Can Do to Insure We Have an Inclusive Work Environment Where People are Treated with Respect

1. Look in the Mirror

It is hard for most of us to acknowledge our own biases. Take the time to stop and evaluate how you interact with those that are different from you.

2. Get Smart

Take the time to find out more about the personal differences that you have acknowledged in yourself. Education is the key to eliminating the spread of bias, bigotry and racism.

3. Listen and Speak Up

Be aware of what you hear on TV, the radio, from your neighbor, teacher, colleague or friend, and how these things can influence you. Speak up when you hear someone breaking Cracker Barrel values.

4. Be An Example

When we think in new ways, meet new people, and embrace new ideas, we expand our capacity for understanding. Being open to different perspectives and lifestyles is one of the best examples you can provide for others to follow. Regardless of differences, respect is the common value.

5. Make a Commitment

Do not stand still. Get involved. Join an organization in your community that inspires you. Participate in programs or honest conversations focusing on human relations issues that are important to you and your community.

Adapted from the National Center for Community and Justice campaign, "More Alike than Unalike", and with the assistance of Cracker Barrel Director of Outreach Administration, Derek Young

For further information, link to:

The National Center for Community and Justice