Q. What is EAP?
Barrel Old Country Store's EAP is a group of counselors who are available
to help you with your problems at home or work. By providing confidential
guidance, the counselors will help you find the right care from the right
source at the right time.
Q. Can I call even if my concern isn't a crisis?
A. Yes. The Employee Assistance Program is a life management
tool, designed to help you sort through whatever is happening in your
life. Call your EAP when you need a new perspective on things. Call when
you need help identifying your options and making informed choices. Program
services have been provided to help you live healthy and work well.
Q. Is the program just for workplace problems?
You can use the EAP to help you deal with any number of concerns, big
or small, whether or not they have a direct impact on your work environment.
Q. How Can EAP Help?
The EAP Counselors
will listen to your problems and concerns. They will ask appropriate questions
to help determine your needs. The counselors will then help you find resources
in your area that meet your individual needs. You can call the EAP helpline
toll free at 800-688-6330, or email us at firstname.lastname@example.org.
Counselors are available 24 hours a day, 7 days a week.
Q. Is EAP Confidential?
A. Yes! The Cracker Barrel EAP counselors
know that it takes courage to call about a problem and ask for help. You
can be sure that personal concerns are not discussed with others without
your permission. If a manager suggests you call EAP because your job performance
is being affected, the EAP counselor must let the manager know that you
did call. It is important for you to know that the content of your problem
will not be discussed with management, only that you called and agreed
to follow the recommendations. Participation in the EAP will not jeopardize
your job. Confidentiality statement.
Q. Who Can EAP Help?
A. Cracker Barrel
Old Country Store employees and immediate family members can call the
EAP for help with personal, family or job-related problems. You don't
have to be enrolled in the Cracker Barrel health benefits program to use
Q. What Will It Cost?
services provided by the Cracker Barrel EAP counselors are at no charge
to you. If a referral to an outside provider is needed, the EAP counselor
will recommend experienced professionals who can help you resolve your
problems. The counselor will review your health benefits and other financial
factors to help you find services that meet your needs. If you do not
have health benefits, a provider in your area offering reduced fees will
be recommended by the EAP counselor.
Q. What Happens Once I Call EAP?
A. By calling the
Cracker Barrel EAP, you have access to a network of quality, licensed
providers. The EAP has partnered with a healthcare company to provide
this network of carefully selected mental health providers, psychiatrists,
psychologists, social workers, hospitals, clinics and other agencies.
employees enrolled in Cracker Barrel's health benefits program, your benefits
for mental health and substance abuse are coordinated through the EAP.
If you want to get the most out of your health benefits and reduce out-of-pocket
expenses, you MUST contact the EAP and be referred to a network provider.
you choose your own provider without calling the EAP or choose a non-network
provider, your health benefits will change.
Q. If an employee is recommended to EAP, do they have job security?
A. No. Employees participating in the EAP will not be given
preferential treatment, nor will they be subject to any special regulations
by CBOCS. EAP participation will not protect an employee from discipline,
including termination for violating policy. All employees will be evaluated
on job performance criteria, regardless of their participation in the
EAP. An EAP client may be disciplined for continued unsatisfactory job
Q. Can an employee who has been recommended to EAP be terminated if they
do not call?
A. No. No form of disciplinary action should be taken if the employee does
not call EAP. Disciplinary action should only be taken due to performance
problems. Cracker Barrel EAP referrals are never mandatory.