1 (800) 688-6330 Or Day or Night


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Question for us? How can we help you?

The toll-free EAP Helpline number is 1-800-688-6330.

FOR GUESTS: Please contact Cracker Barrel at www.crackerbarrel.comwith questions. You will see a link on the left side of the home page at the bottom called "Contact Us."

FOR APPLICANTS/ POTENTIAL EMPLOYEES: please refer to www.crackerbarrel.com for assistance under "Now Hiring" (2nd to last icon at top of page). For hourly restaurant positions, please contact the store directly to apply. Use the "Find a Cracker Barrel" link to find the address and phone number.


1. How do I get a copy of my W-2?
Please call 1-800-240-4367 and ask for Ext. 63013.

2. I need employment or income verification information.
Please contact The Work Number at 1-800-367-2884 or www.theworknumber.com

3. Am I eligible for re-hire?
Please contact the Cracker Barrel where you would like to work directly. Only the manager there can obtain that information.

4. I have a question for the Benefits Department.
Please call 1-888-596-7878 or ask your Employee Training Coordinator for assistance.

5. I have a work related question/concern and I am not sure who I need to talk to.
Please contact our Information Center by e-mail EmployeeRelations@crackerbarrel.com or by calling 1-800-333-9566. These concerns will be addressed by the most appropriate department and will be kept confidential as possible.

EAP is available to you 24 hours a day, 7 days a week. You can contact the EAP by phone or by e-mail.

The toll-free EAP Helpline number is 1-800-688-6330.

We take confidentiality very seriously, but it is important to know that the emails we receive are not necessarily anonymous (a name appears along with the email address).  If you contact us about being treated unfairly at work, EAP must share this information with our Employee Relations Department to ensure your situation is properly addressed.  For further information regarding our confidentiality policy please see the “About Us” link titled Confidentiality.  You may also call us at 1-800-688-6330.

If you have a concern that may be addressed best by another department at the Home Office, please include in your email that it is appropriate to forward your email as needed.

24 Hour EAP Counselor Access
An EAP Counselor is always available to speak with you by dialing our toll free number 1-800-688-6330. Cracker Barrel EAP Counselors are available during normal business hours, weekdays 7:15am to 5:15pm, CST. After these hours, the calls are answered by an after hours counseling center which is staffed by professional counselors that work closely with Cracker Barrel to ensure appropriate care is received.