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Confidentiality Statement

All information, interviews and statements, written or otherwise, are confidential communications kept separate from other company records.

Discussions between a client and provider are confidential. A release of information must be signed by the client before discussions can take place.

Discussion between employees, family members, and the EAP are confidential.

Information shared between an employee and the EAP is kept confidential with the following exceptions:

  • Intent to harm self or others;

  • Abuse/neglect of a child, elderly or handicapped person

  • Information that is clearly detrimental to the store or the company


What happens if your manager asks you to call?
Cracker Barrel EAP counselors know that it takes courage to call and ask for help. To ensure that confidentiality is maintained, the EAP counseling staff follows a strict professional code of ethics.